RETURN AND EXCHANGE

Shipping your package

Packages are usually shipped within 48 hours after receipt of payment (excluding weekends and holidays). They are shipped by tracked letter or colissimo with a tracking number and delivered without signature.
Shipping costs include preparation and packaging costs as well as shipping costs.
We recommend that you group all your items into one order.
We cannot combine two orders placed separately and shipping charges apply to each.
Delivery in metropolitan France (free from 60€ purchase) We offer the shipping costs for all orders greater than or equal to 60 € TTC (metropolitan France). For all lower orders, the shipping costs are 4.5€ TTC.
Delivery in France, via tracked letter or colissimo: 2-3 working days

Delivery all over the world

MARSOU delivers Europe, United States, Australia, Switzerland, Russia, Japan, and all other countries of the world.


Delivery in Europe, via tracked letter or colissimo: 2-3 working days (free from 110 € purchase).
We offer the shipping costs for all orders greater than or equal to 110 € TTC (Europe). For all lower orders, the shipping costs are 13 € TTC.


International delivery (outside Europe), via tracked letter or colissimo: 10-15 working days.
We offer the shipping costs for all orders greater than or equal to 250€ TTC (Worldwide). For all lower orders, the shipping costs are 14 € TTC.

Returns and Exchanges

Returns are the responsibility of the customer.
The customer has thirty (30) days to return the products he has ordered for any reason.
Please note that returned parts must not have been worn.
Creations that do not have a label and are in poor condition cannot be returned.
MARSOU reserves the right to refuse any return that does not comply with these conditions.

  • 1. HOW TO RETURN?
    Put a note in your package with your name and/or order number. Let us know if you would like an exchange or refund.
  • 2. SEND AN EMAIL :
    contact@marsou.fr to give us the tracking number of your package.
  • 3. PREPARE YOUR PIECES
    Here is the address to return the package:
  • MARSOU - MALUYA
    8 rue Régis
    75006 Paris
    France

  • Drop it off at the nearest post office.
  • 4. REFUND
    If the return is compliant, you will be refunded (e) via the means of payment used for your order within 15 working days, upon receipt of your package.