Retours et échanges

RETOURS & ÉCHANGES DES COMMANDES

Marsou propose la garantie \"Satisfaite ou remboursée\".
\nVotre article ne vous satisfait pas totalement ?

\nN’ayez crainte, vous disposez de 14 jours ouvrés, à compter de la réception de la commande, pour nous renvoyer l’article et vous faire rembourser.

\nVous avez également la possibilité de procéder à un échange ou à l’obtention d’un avoir !

QUELLES SONT LES CONDITIONS DE RETOUR ET D’ÉCHANGE ?

Les conditions suivantes doivent être respectées :

\nLes articles doivent être en parfait état dans leur emballage d'origine, avec leur étiquette, sans salissure ni\tdétérioration.

\nLes articles ne doivent pas avoir été portés, lavés ou altérés de quelconque manière Nous nous réservons le droit de refuser les retours ne respectant pas ces conditions.\n

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COMMENT PROCÉDER À UN RETOUR\t\n/ UN ECHANGE ?\n

1. Téléchargez et imprimez le formulaire de retour en cliquant ici (ou écrivez à la main si vous préférez)

\n2. Complétez le formulaire en n’oubliant pas de mentionner votre nom ou n° de commande.

\n3. Placez l’article dans un emballage accompagné du formulaire de retour complété.

\n4. Envoyez le tout en suivi à :
\nMARSOU
\n8 rue Régis
\n75006 PARIS

\n\n5. Envoyez nous un email à contact@marsou.fr pour nous donner le numéro de suivi afin que nous nous assurions de sa bonne réception.\n\n

QUEL EST LE COÛT D’UN RETOUR\t

Les frais de ports engagés pour le retour sont à la charge du \nclient \n(entre 3€ et 4€ généralement en lettre suivie).

\nNous vous laissons le soin de choisir votre transporteur pour le \nretour.

\nLe colis doit nous parvenir\t\ndirectement à nos locaux et non en Point \nRelais, auquel cas votre retour ne pourra malheureusement pas être \ntraité.

\nNous vous conseillons de conserver une preuve de dépôt de colis \nfournis par votre transporteur. En cas d’absence de celle-ci aucun \nremboursement ne pourra être effectué s'il y a une perte\t\nde colis.\n

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QUEL EST LE COÛT D’UN ECHANGE\t

Vous prenez en charge l’aller, et nous vous offrons le retour !

\nLes frais de ports engagés pour le retour vers notre atelier sont à la \ncharge du client (entre 3€ et 4€ généralement en lettre suivie). Nous \nnous chargeons ensuite de vous renvoyer le colis à nos frais.

\nNous vous laissons le soin de choisir votre transporteur pour \nl’échange.

\nLe colis doit nous parvenir directement à nos locaux et non en Point \nRelais, auquel cas votre retour ne pourra malheureusement pas être \ntraité.

\nNous vous conseillons de conserver une preuve de dépôt de colis \nfournis par votre transporteur. En cas d’absence de celle-ci aucun \nremboursement ne pourra être effectué s'il y a une perte de colis.

\nNous prenons en charge les frais de renvoi du colis vers votre \ndomicile.

TRAITEMENT ET DÉLAI DES ÉCHANGES

Votre colis met 5 à 10 jours ouvrés à nous être livré.

\nUne fois votre échange reçu, notre petite équipe fait tout son possible\npour le traiter au plus vite.

\nIl est possible d’échanger avec un article plus ou moins onéreux que \ncelui commandé initialement.
\nUn remboursement ou une demande de paiement sera fait ou \ndemandé lors du traitement de l’échange.

\nSi l’article choisi pour l’échange est en rupture de stock, nous vous \npréviendrons par e-mail.

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TRAITEMENT ET DÉLAIS DES RETOURS

Votre colis met 5 à 10 jours ouvrés à nous être livré.

\nUne fois votre retour reçu, notre petite équipe fait tout son possible \npour le traiter au plus vite.

\nNous ouvrons un à un vos colis et cela peut prendre un peu de temps.
\nVous recevrez un email vous avertissant de la bonne réception de \nvotre colis et vous confirmant le remboursement ou l’émission d’un \navoir.

\nÀ partir de ce message de confirmation, le remboursement sera \neffectif sous 5 à 10 jours ouvrés et l’avoir sera disponible directement\naprès la réception du message.\n

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