Ignorer et passer au contenu

FAQ

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Vous avez la possibilité de régler votre commande :

- Par carte bancaire (Visa, Mastercard, Maestro et American Express, Apple Pay)

- Par paypal

- Par avoir

Nous vous proposons d’enregistrer vos informations de paiement lors du passage de votre commande. Cela vous facilitera le passage de vos futures commandes.

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Vos informations bancaires ne sont jamais en notre possession. Les transactions sont entièrement traitées par le module de paiement sécurisé de notre partenaire STRIPE. Votre paiement est totalement sécurisé.

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Si votre paiement n’a pu aboutir, n’hésitez pas à repasser votre commande avec un autre moyen de paiement.

Si malgré cela, vous ne parvenez pas à régler votre commande, n’hésitez pas à contacter le Service Client à l’adresse contact@marsou.fr. Nous serons ravis de pouvoir vous aider.

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A l’expédition de votre commande, nous n’envoyons pas automatiquement le suivi, si vous souhaitez le recevoir contacter le Service Client à l’adresse contact@marsou.fr. Vous recevrez un email comportant le numéro de suivi de votre colis à suivre sur : https://www.laposte.fr/.

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